Terms & Policy

Victoria Luxury Silk

Once full payment has been received –  Ship Within 1 to 5 Days

Shipping and Return address France

Victoria Luxury Silk

 2809 route de Grasse 06270 Villeneuve Loubet

Email:   victorialuxurysilk@outlook.fr

Tel: 07 66 57 42 11 

Terms & Conditions – RETURNS – POLICY – EXCHANGE

This page provides information about who we are and the legal terms and conditions that may apply to your use of the Victoria Luxury Silk website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.

Returns Are  Accepted

Exchange policy lasts 15  days.  If 15  days have gone by since your purchase, unfortunately, we can’t offer you an exchange.

France

Email:   victorialuxurysilk@outlook.fr

Victoria’s designs are custom made harmoniously embellished with unique necklaces of fine cut crystals carefully selected for each piece by hand.
Due to the exclusivity of each product, we do not accept returns, only exchanges.

 

Due to the exclusivity of our collections, some of our products may require a special order which will take about 1-4 weeks before shipping it to the buyers. The buyer is notified after the purchase.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 5 days after delivery

Exchanges ( If applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your item. 
 email: victorialuxurysilk@outlook.fr

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Victoria Luxury Silk

 Email: victorialuxurysilk@outlook.fr